Returns
Returns Policy
Returns must be UNUSED with ORIGINAL TAGS attached and in a saleable as-new condition with original undamaged packaging.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
NOTE
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from DENIMBRAND. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our Customer Support Team on 07876665777with your order number, postcode and new card details.
Alternatively, you can call Customer Support between 10am and 5:30pm on week days (excluding UK bank holidays) and between 10am and 5.30pm at the weekend:
UK - 07876665777
International - 0044 (0)7876665777
For security reasons, we cannot accept this information via email.
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